Before submitting your lost-item enquiry, please double-check your email address and WhatsApp number. Include the country code and make sure the number is registered with WhatsApp and can receive messages.
Incorrect contact details may prevent us from reaching you and cause you to miss updates. After submitting, please check your email inbox, spam folder and WhatsApp messages.
An issue with our email notification service meant that some lost-property enquiries submitted over approximately the past two weeks did not promptly alert our team, delaying our replies. We sincerely apologise to everyone affected.
Your submitted information has been retained. Email notifications have now been restored, and we have contacted affected customers individually. Thank you for your understanding and patience.
LOCAL HELP · ACROSS CHINA
We contact stations, airports, hotels and local services in Chinese—then arrange secure pickup and delivery, even after you leave China.
Our standard service is divided into two stages. No payment is taken when you submit this form.
Tell staff immediately. Show a photo and keep your ticket or ride record—it can make the search much faster.
Tell staff immediately. Show a photo and keep your ticket or ride record—it can make the search much faster.
We review your report first and reply by email. We begin the paid service only after you approve the plan and complete payment—no charge is taken when you fill in the form.
REFERENCE PRICING
USD 30Search stage · non-refundable service fee
USD 200Recovery stage · charged only if found
I understand that the USD 30 search fee is non-refundable once work begins, recovery is not guaranteed, and the USD 200 recovery fee is charged only if the item is found.
If a restricted item, exceptional shipping, a remote location or another unusual case would exceed the standard scope, we will discuss it with you by email and provide a separate quote before proceeding.
Fees & service details →REFERENCE PRICING
Our standard service is divided into two stages. No payment is taken when you submit this form.
USD 30 covers the initial search work, including phone inquiries within China and communication with multiple relevant parties. We use reasonable efforts but cannot guarantee recovery. Once the search begins, this fee is non-refundable because the work and related costs have already been incurred, even if the item is not found.
Pay USD 30 search feeIf the item is not found, you do not pay the USD 200 recovery fee. After the item is found, USD 200 is the standard all-inclusive price covering communication and coordination, local transportation and travel, collection and handling, and delivery to the customer, including standard international shipping.
Pay USD 200 recovery feeIf a restricted item, exceptional shipping, a remote location or another unusual case would exceed the standard scope, we will discuss it with you by email and provide a separate quote before proceeding.
WHY LOCAL HELP MATTERS
China has effective lost-property systems, but language, distance and fragmented operators can make recovery difficult for visitors.
The right desk depends on the railway, airport, taxi platform, hotel or local police office.
Many inquiries require a local phone number, Chinese forms or real-time calls.
Items are often held locally and collection deadlines may be short.
A NOTE FROM THE FOUNDER
Formerly a finance manager in the home-appliance trade, Zhou Cheng has been building businesses in China and Japan since 2012. A keen traveler himself, he understands how stressful an unexpected problem can feel—especially when a treasured item goes missing far from home. Those experiences have also taught him how to navigate the many steps involved in finding and recovering lost property.
“I hope every international friend who loves China and travels here has a real chance to find the item that matters to them.”
HOW IT WORKS
Share the route, time, photos and a detailed description.
Our local team follows up in Chinese and keeps you updated.
Once located, we verify the item and arrange secure pickup.
Receive it at your hotel, next destination or overseas address.
A real case · Completed
An iPhone already found by the airport, returned intact after local coordination, receipt and shipping arrangements. See the steps and real customer messages.
GOOD TO KNOW
Yes. We can continue contacting local facilities and arrange delivery to an address abroad.
Travel date and time, route or booking record, seat or vehicle details, photos, brand, color and unique contents.
No. Batteries, IDs, cash, medication and restricted goods may need special handling or cannot be shipped. We will explain the options.